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Frequently Asked Questions
I am a Trusted Art Seller with the Art Storefronts Organization. Please feel free to reach out with any questions or concerns, I am always available to discuss your order.
As of March 25th, production and delivery is still operational from my print partner and also from the new studio. We are following CDC safety guidelines and are running with minimal staff, but lead times are close the same as previous. Once your artwork arrives, please practice smart handling just like you would with any delivery these days. I hope your new artwork brings joy to your home!
I offer domestic shipping through USPS and international shipping through FedEx.
Original artwork is shipped from my studio. All pieces are packaged utilizing bubble wrap, cardboard, and corner protectors to ensure safe shipping. Each shipment includes insurance for the value of the piece. Please allow 3-4 business days plus shipping time.
Open ended and limited edition prints, printed canvases and cuffs are printed with my go-to local printer here in downtown Los Angeles. The printer will also carefully package each item sent to the collector with the appropriate materials.
Tracking and updates to your order will be provided for each order shipping from my studio or the print studio.
If you have purchased a frame with your print, they are created with my go-to framer in Los Angeles. Once the print is completed, we bring it to the framer for them to place your selected frame on and prepare it for packaging and shipping.
Collector satisfaction is really important to me! If you are unsatisfied with a CG piece that you have received, please contact me within five business days. I request that you kindly return the order in it's original packaging. I will refund your shipping costs once I've received the item(s).
How can I keep up with your new work?
Subscribing to my list and following along via my Instagram will be your best bets! I will keep your emails and information private. You can unsubscribe at any time you wish.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the www.carolinegeys.com website.
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
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Our website uses these "cookies" to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
We may employ third-party companies and individuals for example; Stripe, MailChimp and Google due to the following reasons:
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We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.
It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.
The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.
Collector satisfaction is really important to me! If you are unsatisfied with a CG piece that you have received, please contact me within five business days. I request that you return the order in it's original packaging. I will refund your shipping costs once I've received the item(s).
This website provides a secure checkout with SSL encryption.
The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.
All of my work is created with archival materials. Quality is very important to me. Please contact me if you have a specific question regarding any of the pieces available for purchase.
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The above preview shows how to use the live preview on this website. The image displayed is just an example, and is not available for sale.
This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.
To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!
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